Refund and Returns Policy

Refund and Returns Policy

We want every customer to understand the condition, details, and payment status of each order before fulfillment. Please review this policy before placing an order.

Order submission and payment confirmation

Submitting an order on this website does not always mean payment has already been completed. Some orders enter an awaiting confirmation status while payment is reviewed and confirmed.

Returns

Return eligibility depends on the product type, condition, and order status. Items must be returned in the same condition received, with original packaging, accessories, tags, and documentation where applicable.

Luxury and pre-owned goods

Many items are curated luxury or pre-owned pieces. Natural wear, condition notes, sizing, photos, and authentication details should be reviewed before ordering. Returns may be refused if an item is used, altered, damaged, missing accessories, or not returned in the condition shipped.

Refunds

If a return is approved, we will confirm the refund process by email. Refund timing depends on the payment method and review process. Shipping, duties, taxes, handling fees, and payment processing costs may be non-refundable unless required by law.

Damaged or incorrect items

If your item arrives damaged or does not match your order, contact us promptly with your order number, photos, packaging photos, and a description of the issue.

Return shipping

Customers are responsible for safe return packaging and trackable shipping unless we confirm otherwise. We cannot process a return that is lost, damaged, or delivered without required documentation.

Contact

For refund or return questions, contact us at admin@hishopp.com and include your WooCommerce order number.